GXY CULTIN S&A SDN. BHD. (Registration No. 202001008955 (1365275-X), hereinafter “GXY” or “we”) values and is committed to protecting your personal data. This Privacy Policy is prepared in accordance with Malaysia’s Personal Data Protection Act 2010 (the “PDPA”) and explains how we collect, use, disclose and protect the personal data you submit through this website.
When you browse this website, complete the online enquiry form, or contact us by WhatsApp, WeChat or email, you are deemed to have read, understood and agreed to the personal data practices described in this Privacy Policy.
1. The personal data we collect
We collect only the data required to respond to your enquiry and to provide our services, including:
- Data you provide to us: your name, contact number, email address, company name, and any other information you provide in the enquiry form or in conversation with us.
- Enquiry-related information: the type of service you require, the current status of your company, your industry and similar details, so that we can match you with a suitable adviser.
- Technical information: while you browse the website, the server may automatically record general information (such as browser type and time of access), used only to maintain the proper operation and security of the website.
This website and our services are directed at companies and business professionals. We do not actively collect the personal data of persons under the age of 18.
2. How we use your data
We collect your personal data for the following purposes:
- to respond to your enquiries, questions and service requests;
- to provide, administer and follow up on our corporate services (company registration, accounting and bookkeeping, licensing and permits, corporate consulting and the like);
- where you have consented, to send you materials, follow-ups or service notices relating to your enquiry;
- to comply with the requirements of applicable laws, regulators or competent government authorities;
- to improve this website and the quality of our services.
3. Disclosure of data
We do not sell or rent your personal data, and we do not provide it to unrelated third parties for marketing purposes. We may disclose your data only in the following circumstances:
- to affiliated companies or professional partners where this is necessary to provide the services you have requested (such as licensed auditors, lawyers and government liaison departments);
- to process and forward the information you submit through the online enquiry form, we use a third-party form-processing service (Web3Forms) to send that information by email to our mailbox; the service is used solely to transmit the details you have entered;
- to measure and analyse how this website is used, we use Google Analytics 4 (provided by Google LLC) and Microsoft Clarity (provided by Microsoft Corporation); both services receive your device information and an anonymised IP address, as set out in section 7;
- where required by law, or where a governmental, regulatory or law enforcement authority makes a lawful request;
- in other circumstances where your express prior consent has been obtained.
When sharing data with the third parties above, we require them to keep your personal data confidential so far as is reasonable.
4. Storage and security of data
We take reasonable technical and administrative measures to protect your personal data against unauthorised access, use, alteration or disclosure. Personal data is retained for as long as is required to fulfil the purposes of collection described in this Policy, or for the period required by law and regulation; when the data is no longer needed, we will delete or anonymise it by appropriate means.
5. Cross-border transfer of data
GXY has offices in Malaysia, China and Singapore. In order to provide services to you, your personal data may be transferred outside Malaysia and processed there. In any such cross-border transfer, we will apply appropriate safeguards in accordance with the PDPA to ensure that your data receives an equivalent level of protection.
6. Your rights
Under the PDPA, you have the following rights in respect of your own personal data:
- Right of access: to request access to the personal data we hold about you;
- Right of correction: to request correction of data that is inaccurate, incomplete or out of date;
- Restriction and withdrawal of consent: to request that we limit the processing of your data, or to withdraw consent previously given;
- Enquiry as to use: to find out how your personal data is used and disclosed.
To exercise any of the rights above, please contact us using the details in Section 9 of this Policy. Please note that withdrawing your consent may affect our ability to provide services to you.
7. Cookies and website analytics
This website may use necessary technical cookies to ensure the proper operation and security of the site. We use self-hosted fonts and no third-party font service.
To understand how this website is used and to improve its content and usability, we use the following third-party analytics tools:
- Google Analytics 4 (provided by Google LLC): measures visits, page views and traffic sources; Google anonymises the IP address before it is recorded.
- Microsoft Clarity (provided by Microsoft Corporation): produces page heatmaps and records an anonymised view of browsing activity, including mouse movement, clicks and scrolling, so that we can identify obstacles to using a page. Text you type into forms is masked by default and is not recorded.
These tools set cookies on your device and collect information such as your device and browser type, operating system, the pages you view, the time of your visit, and an approximate location inferred from your IP address. This data is processed and stored by Google and Microsoft outside Malaysia. We do not use advertising or remarketing trackers, and we do not use this data for advertising purposes or sell it to third parties.
The contact page of this website embeds Google Maps. When the map loads, Google receives your IP address and may set cookies on your device. If you would rather it did not, you can block third-party cookies in your browser, or not open that page.
We also use Google Search Console and Bing Webmaster Tools to see how this website performs in search results. These tools provide us with aggregated statistics from the search engines and do not set cookies on your device.
You may refuse or delete cookies through your browser settings, and you may install the Google Analytics Opt-out Browser Add-on provided by Google to stop Google's measurement. Should other third-party cookies or analytics tools be introduced in future, we will update this Policy and, where necessary, seek your consent.
8. Updates to this Policy
We may review and update this Privacy Policy from time to time to reflect changes in the law or adjustments to our business practices. Any update will be published on this page, with the latest effective date stated. You are advised to review this page periodically to understand our current personal data practices.
9. Contact us
If you have any question, request or complaint regarding this Privacy Policy or the way we handle your personal data, you are welcome to contact us as follows:
GXY CULTIN S&A SDN. BHD. (Registration No. 202001008955 (1365275-X))
Address: Lot 36.01, Level 36 Mid Zone, Exchange 106, Lingkaran TRX, 55188 Tun Razak Exchange (TRX), Kuala Lumpur, Malaysia
Email: management@gxycultin.com
Telephone: +60 3-7890 4157
This Privacy Policy is provided in Chinese, English and Bahasa Malaysia for ease of reference. The content of this page is general in nature and does not constitute formal legal advice. For further clarification, please contact us.
